Sign In Book a Demo
No lost orders

AI agent for E-commerce & Retail

AI agents for e-commerce automate responses, recover abandoned carts, and personalize every shopper interaction

Get a demo
  • Launch in days
  • Built for businesses
Personalization Ai-powered product recommendations
Automation Faster order processing
AI Support & follow-ups
Conversion Reduced cart abandonment
active
bevatel
zomato
jungleworks
voiso
multitv
kudos
moo technolabs
pito starboek
the kandy king

Thousands of runs on byVoice every day

What you get

Stop losing revenue to missed calls and abandoned carts

Recover abandoned carts

Reconnect with shoppers before they buy elsewhere and turn missed checkouts into completed orders.
Reconnect with shoppers before they buy elsewhere and turn missed checkouts into completed orders.
Recover abandoned carts

Answer customer questions 24/7

Provide instant answers about products, delivery, payments, and orders at any time.
Provide instant answers about products, delivery, payments, and orders at any time.
Answer 24:7

Automate promotions & notifications

Send tailored offers, reminders, and follow-ups that help customers move from hesitation to purchase.
Send tailored offers, reminders, and follow-ups that help customers move from hesitation to purchase.
Auto-notification

Resolve returns & cancellations

Handle common post-purchase requests without long wait times or human handoff.
Handle common post-purchase requests without long wait times or human handoff.
Resolve returns
Recover abandoned carts Answer customer questions 24/7 Automate promotions & notifications Resolve returns & cancellations

Run automated customer surveys

Collect feedback after purchases, deliveries, or support interactions to measure customer satisfaction automatically.
Collect feedback after purchases, deliveries, or support interactions to measure customer satisfaction automatically.
Run automated customer surveys

Automate repetitive tickets

Respond instantly during peak hours and keep support queues under control.
Respond instantly during peak hours and keep support queues under control.
Automate repetitive tickets

Answer FAQs instantly

Help customers with delivery times, payment options, order updates, and other common questions 24/7.
Help customers with delivery times, payment options, order updates, and other common questions 24/7.
Answer FAQ

Analyze every customer interaction

Track conversations with real-time dashboards to uncover trends, customer pain points, and support bottlenecks.
Track conversations with real-time dashboards to uncover trends, customer pain points, and support bottlenecks.
Analyze every customer interaction
Run automated customer surveys Automate repetitive tickets Answer FAQs instantly Analyze every customer interaction
Tested voice

Hear how AI handles real customer conversations

You can choose any voice you like (female or male), and also select the accent and language.
01 /06
Recover abandoned carts

Recover abandoned carts

Turn silence into action with the right message.
wave
Order tracking

Order tracking

Let customers know where things stand instantly.
wave
Cancel/Edit Orders

Cancel/Edit Orders

Give customers the freedom to tweak their orders anytime.
wave
Returns & Refunds

Returns & Refunds

Stick to your return policy while keeping it smooth for customers.
wave
Product inquiries

Product inquiries

Give instant answers about your product and what’s in stock.
wave
In-Store assistance

In-Store assistance

Point shoppers to the right products fast.
wave
AI agent profile

CV of your AI agent Alice

Inbound & Outbound

Closes sales and resolves support tickets while proactively engaging leads and following up instantly.

Tech Skills

Integrates with your CRM and CPaaS for seamless workflows and automation.

Alice_center_CV

24/7 Availability

No sleep, sick days or vacations — always ready to support customers anytime they need help.

100+ Languages

Fluent with customers worldwide across channels with natural, human-like conversations.

Interview Alice. Let it call you for free

Receive a live call from AI e-commerce agent Alice and hear how natural she sounds.

    Thank you!

    AI Agent will call you
    within 5 seconds.

    User Avatar
    • 85%
      of calls without humans
    • 50%
      less workload
    • 100%
      response rate
    • 30%
      higher client retention
    The numbers behind byVoice
    Get AI Agent

    4 Steps to launch your AI Agent

    Get a free demo

    Meet with a byVoice expert who will review your use case and recommend the next steps.

    Get a demo
    Trusted by

    Why customers choose byVoice

    01 /05
    CRM integration
    Marketplace
    In-Store assistance | CRM integration
    “AI agent didn’t force us to change how we work. It adapted to us. That flexibility is why we kept expanding it across channels. It didn’t force us to change how we work. It just helped us do it better.”
    Sophie Lemoine
    Head of Digital Experience
    24/7 availability
    Online store
    Product inquiries | 24/7 availability
    “AI voice agents let us scale without adding headcount, which was critical for our business at a certain period. What used to be stressful peaks are now just smooth days, and CSAT proves it.”
    Priya Deshmukh
    E-commerce Operations Manager
    Order tracking
    Retail
    Inbound support | Order tracking
    “We were hesitant about voice as most solutions sound robotic. But with AI agent, customers chatted naturally, never realizing they weren’t talking to a person. From that moment, things really changed for us.”
    Tomás Andrade
    Head of Customer Support
    Outbound cold calling
    DTC brand
    Voice automation | Outbound cold calling
    “What stood out for us was the balance between automation and control. We got faster without losing the personal touch.”
    Jasmine Lee
    CX Manager
    Cart recovery
    E-commerce
    Multichannel support | Cart recovery
    “It started as a test. Now AI agent is handling support on three different channels. The setup was faster than expected, and the team didn’t need any engineering help.”
    Mateo Rivas
    Director of Customer Support
    FAQ

    Frequently asked questions

    What are AI assistants for E-commerce, and how do they help businesses?

    These are smart virtual agents that handle customer interactions automatically. They help shoppers track orders, ask about products, manage returns, get personalized recommendations, and more.

    What are some of the best AI agent platforms for handling customer service in E-commerce?

    Alice is built for businesses that want to scale without losing the personal touch. Of course, other platforms like Gorgias, Zendesk, or Freshdesk also help with multichannel E-commerce customer support and ticketing, but if you’re looking for AI-first automation, Alice is the right solution.

    How long does it take to set up?

    Most customers go live in a few days. You can use our ready-made templates or build your own workflows.

    Can we customize Alice with my company’s data?

    Absolutely. You can upload everything Alice needs to know into the knowledge base — from product info to return policies.

    Let every shopper feel like your Top Priority
    Let every shopper feel like your Top Priority
    Hire Alice