As a leading global Cloud PBX provider, our client offers top-notch phone services to businesses. Thanks to their wide range of customer services, they have achieved a dominant market position and established themselves as an industry leader in telecommunications.
Our customer aimed to offer smarter, more flexible customer service solutions. However, after analyzing their Cloud PBX functions, we have identified the following areas for improvement:
The company aimed to differentiate itself from competitors in the Cloud PBX market by integrating smart IVRs, voice, and chatbots.
The platform is built on FreeSWITCH and supports voice calls and text channels like SMS, WhatsApp, and Telegram.
The platform allows for automatically processing calls and chats through pre-configured flows.
While the platform facilitates automated processing, it also enables human intervention when necessary.
“Integrating this platform into our business was our best decision. The team was very supportive and responsive throughout the entire process, and the result exceeded our expectations. Since implementing the no-code platform, we’ve seen a remarkable increase in monthly revenue and market share. The solution is user-friendly, and we’ve received great feedback from our clients.”
