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Tatiana Polezhaeva

Insights

Tatiana Polezhaeva

Tatiana Polezhaeva

Cloud Technology Expert

Experienced in international projects for developing, implementing, and modernizing cloud services. Expertise in speech recognition, outbound call automation, and voice & chatbot development. Quality control specialist.

Author’s articles

Call Center Quality Management
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Call Center Quality Management: To Control or not to Control?

Unlocking customer satisfaction: Explore call center quality management strategies for enhanced experiences and sustainable business growth.

Quality management

9 min read

Outbound Calls
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Outbound Calls

10 min read

How and Why to Implement Automated Outbound Calls and Messages

All you want to know about outbound call automation and its business benefits.

Staff Augmentation vs Outsourcing
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IT Outsourcing

9 min read

Staff Augmentation vs Outsourcing: A Comprehensive Comparison

Should you expand your IT team through staff augmentation or outsourcing? Our guide breaks it down for you.

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