Services and Tech Stack
Complex development services and technologies that help us create great solutions for your project.
Serviсes
Tech Stack
Cloud AI PBX
Coming soon
Cloud AI Contact Center
Coming soon
No-Code Automation Builder
Coming soon
It seems impossible nowadays that customers can’t reach any company by phone or text messages. They have questions, complaints, and issues, and often, the most accessible means of communication is their smartphones. That’s why companies launch call centers and hire special personnel to address any client’s issues and/or answer any questions.
From the customer's perspective, the ideal call center looks like this:
Unfortunately, this is not always the case. Each point mentioned above requires a larger number of agents and additional resources. It results in increasing financial costs. While ideal service is achievable, the realized effect often does not justify the significant personnel and infrastructure maintenance expenses.
Workforce Management helps balance service quality and expenses for its maintenance. With WFM, businesses plan work schedules and optimize contact center operations. It means that in the contact center, the optimal number of employees with necessary skills and knowledge works.
A toll-free number
Presence in messengers
24/7 availability
Live operators answering immediately
Issue solving within a minute
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